1. Quotations and Bookings
Quotations are valid for the period stated on the quotation and are based on the vehicle details, dimensions, route and sailing window supplied by the customer. If the actual vehicle differs from the details quoted — in size, weight, running condition or value — the quotation may be revised before loading.
A booking is confirmed only when we have issued a booking reference and received the deposit. Space on a named vessel is subject to carrier allocation and may be rolled to the next available sailing where the carrier requires it.
2. Payment
A deposit is payable on booking and the balance is payable before release of the Bill of Lading or before delivery, whichever is earlier. Payments are made to the company bank account stated on the invoice; we never request payment to a personal account and will not accept liability for payments made to details not shown on an invoice issued by us.
Charges arising at the destination — terminal handling, customs clearance, duty, taxes, storage and demurrage — are the responsibility of the customer or consignee unless expressly included in the quotation.
3. Customer Obligations
The customer warrants that they are entitled to export the vehicle, that the declared value is accurate, that the vehicle is free of finance unless a letter of no interest has been supplied, and that the vehicle contains no undeclared goods, hazardous materials or personal effects.
The customer is responsible for meeting the destination country's import requirements, including age limits, emissions and compliance rules, import permits and inspections. We advise on these requirements but the obligation to comply rests with the importer of record.
4. Liability and Insurance
Services are provided as a freight forwarder. Our liability is limited in accordance with the British International Freight Association (BIFA) Standard Trading Conditions, and the ocean carrier's liability is limited by the applicable international convention.
Marine cargo insurance is available and is strongly recommended. Where insurance is arranged through us, cover is subject to the policy wording and its exclusions, which are provided before the shipment sails.
5. Cancellation and Changes
Bookings cancelled before the vehicle is gated in at the port are refunded less any costs already incurred, including carrier cancellation fees and collection charges. Once the vehicle has been gated in or loaded, cancellation is subject to carrier terms and terminal charges.
Requests to change the sailing, destination port or consignee must be made in writing and are subject to carrier acceptance and amendment fees.
6. Data, Complaints and Governing Law
Personal data supplied in connection with a shipment is processed to perform the contract and to meet customs and record-keeping obligations, and is retained for six years. Data is shared only with carriers, terminals, insurers and customs authorities involved in the shipment.
Complaints should be raised in writing with your account manager in the first instance. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms?
Our team can talk through anything in this document before you book.