Getting Access
When your booking is confirmed we email an invitation to the address on the booking. Set a password, and your shipment appears on the dashboard within a few minutes. If you are shipping more than one vehicle, all bookings under the same email appear in a single list with their own references.
Access can be shared with a consignee or a family member at the destination so they can follow arrival dates and download documents without waiting for you to forward them.
Tracking Your Shipment
The tracking panel shows the current milestone: booked, collected, gated in at the UK port, loaded, sailed, in transit, arrived, and released. Vessel position and estimated arrival come from the carrier's own feed, which typically refreshes once or twice a day rather than continuously.
Estimated arrival dates move. Weather routing, port congestion and berth availability all shift schedules by a few days, and that is normal ocean freight behaviour rather than a sign of a problem. We notify you directly if a change affects your clearance arrangements.
Documents and Uploads
The documents tab holds your booking confirmation, condition report photographs, the export declaration reference, the draft and final Bill of Lading and your invoices. Everything is downloadable as PDF.
Use the same tab to upload your V5C, ID, proof of address and any destination-specific certificates. Uploaded files are checked by the documentation team, and the status next to each item tells you whether it has been accepted or needs re-sending.
Charges and Messaging
The charges panel separates paid, outstanding and destination-payable amounts, so you can see at a glance what is still to come at the far end. Payment receipts appear against each line.
Messages sent from the portal go to the account manager handling your file rather than a general inbox, and the thread stays attached to the booking — useful months later if a registration authority asks a question about the shipment.
Frequently Asked Questions
I have not received my portal invitation.
Check the spam folder first, then contact us: invitations go to the exact email on the booking, and a typo there is the usual cause.
How often does tracking update?
Milestones update as they happen. Vessel position and estimated arrival come from the carrier feed and usually refresh once or twice a day.
Can my consignee have access?
Yes. Ask your account manager to add their email and they will receive their own login for that booking only.
How long does portal access last?
Bookings and their documents remain available for six years, matching the record-keeping period for customs and VAT evidence.
Not shipping with us yet?
Get a quote and your portal access is created with the booking.