What Happens If My Car Doesn't Start at the Port?

If your car won't start at the port — what the line charges, what insurance covers, and the simple battery prep that avoids the bill entirely.

Frequently asked questions

Can a non-running car still ship?

Yes — by container only. Declare the non-runner status at booking and we'll quote the loading uplift (£250-£400 typically) and arrange winch loading. RORO lines reject non-runners outright.

What if my car starts at home but not at the port?

Most common cause is the battery draining over 1-3 weeks of waiting at the loader. Disconnect the negative terminal at collection to prevent it. The line's £85-£150 jump-start fee is billed to you regardless of fault.

Will the insurance refund the surcharge?

No — port handling fees are operational costs, not insurable losses. Battery prep is the customer's responsibility.

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