Does the customer attend the inspection?
Not for routine inspections — the line and broker handle it. For high-value, classic or sanctioned-country shipments the broker may request the customer to attend.
What Happens in a Customs Random Check? UK Vehicle Export Guide
How UK and destination customs random checks work on shipped vehicles, what they actually look for, and how to minimise the chance of a hold.
Frequently asked questions
What if customs find a problem?
Best case: paperwork amendment, small fee (£40-£150), shipment released. Worst case: shipment seized (typically for sanctions or undeclared prohibited items). Most issues resolve within 3-10 days.
Will marine insurance cover demurrage during a customs hold?
Standard marine cover does not include demurrage. Some policies offer a separate 'extra expenses' rider for £15-£30 that covers up to 10 days of storage. Worth adding for shipments to ports with known delay records.
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